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Customer Service Specialist with Finnish

Drukuj

Customer Service Specialist with Finnish

The Customer Services Advisor answers all customer requests promptly and professionally, ensuring customers' needs and expectations are met. The chosen person acts as a liaison between the customer, the sales department, and the internal organization (including Supply Chain, Product Management and Finance).

Client Details

Our Client is an international leader in Retail industry.

Description

· Assisting customers with their inquiries regarding company's products

· Customer orders management- integration of customer orders and track execution with internal and external partners

· Warranty and Quality claims tracking and resolution

· Create and maintain customer master data in ERP

· Follow departmental and business processes and procedures

· Maintaining product knowledge by attending training courses and reading marketing information notes on new product launches

· Proactively assessing, clarifying, and validating customer needs

Profile

· Fluent Polish and Finnish plus very good English language skills

· Working knowledge of Microsoft Office suite and ERP systems (Microsoft AX or Dynamics CRM) is an advantage

· Strong written and oral communication skills

· Ability to prioritise a variety of tasks and meet deadlines

· Strong organisational skills

· Attention to detail

· Openness, Can Do Attitude

Job Offer

· Possibility to grow within an international structures

· Trainings

· International, well known company

 

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